Robi Axiata Limited is hiring Specialist, CLM & IB 2021 in Dhaka

Robi Axiata Limited is hiring Specialist, CLM & IB 2021 in Dhaka

Job Purpose

Develop different customer profile and segmentation based on insights derived from different platforms and market feedback. Design different interaction modules for customers in different stages of the lifecycle. Pro-vided insights will help the campaign managers to develop portfolio specific roadmap in order to achieve the maximum revenue growth.

Key Accountabilities

Strategic :

• Translate CLM business strategy into coherent ARPU programs, user growth campaigns and channel activities.
• Prioritize activities and resolve conflicts based on commercial, strategic and customer impact segment marketing and channels.
• Execute CLM activity is aligned to ATL (above-the-line) communications where appropriate.
• Deep dive into the data set from different dimensions and angles of all customers for micro segmentation

Leaderships: 

• Energize, excite and motive people to ensure ownership and departmental delivery
• Coach the functional team members to ensure that effective leadership practices are championed across the functional unit
• Create and lead a performance-based culture
• Aggregate and synthesize data from multiple sources to analyze customer usage behavior and pro-vide the most relevant offers.
• Based on input from the stakeholder’s analyses and forecast financial impact of the campaigns with various scenarios; and identify the best possible solution.
• Take necessary initiatives to identify the accurate moment/activity to shoot SMS to a subscriber
• Based on historical data and analysis results suggest more accurate context for a customer to trigger an offer
• Segregate the full subscriber base and find out appropriate offer specially data offers for each cluster
• Provide insights on high level impacts of a campaign/activity immediately after the launch
• Convert the insights into meaningful and actionable segments
• Investigating social structures through the use of network Analysis
• Follow-up regular micro campaigns and incorporate findings with future segmentation
• Energize, excite and motive people to ensure ownership and departmental delivery
• Coach the functional team members to ensure that effective leadership practices are championed across the functional unit
• Create and lead a performance-based culture

Departmental:

• Assist in defining and the planning of the strategic roadmap for Robi’s Voice Product portfolio in line with stated long-term business goal
• Manage and follow up the entire product lifecycle from meaningful consumer insights to translating them into profitable ideas.
• Drive pack penetration specially Self-Service & voice RGB.
• Assist, manage and execute with follow up business critical projects and initiatives throughout all levels of business with future focus to align with vision of growing sustainably – through building partnerships

Robi Axiata Limited (Robi) is a subsidiary company of the Asian telecom giant, Axiata Group Berhad, based in Malaysia. The other shareholder in the entity is Bharti Airtel International (Singapore) Pte Ltd.