British Council is looking for Account Relationship Officer 2022 in Dhaka
Main AccountabilitiesMarket and customer intelligence
- Ensures knowledge is up to date and forward thinking on all exams products
- Provides input into market intelligence activities, innovation and business development
- Tracks competition and updates line manager
- Performs pre-agreed secondary market researched or gathers pre-agreed market intelligence
Account retention
- Adds value to key accounts
- Looks at opportunities for retain accounts and / or cross-sell other exams services
- Flags and addresses performance issues in delivery and proactively seeks solutions
- Builds and develops networks around existing clients
Customers/ Relationship and stakeholders
- Supports continuous improvement in the Business Development function
- Works with Account Relationships Manager to resolve and manage (internal or external) complaints and requirements for support
- Builds relationships and uses influence to work with others to grow the business
- Leads on delivery of Exams promotional events
- Delivers product presentations to appropriate audiences within the B2B segment
- Prioritises own work activities, from long terms plans into day to day activities.
Business Pursuit
- Support Business Development Manager in pursuing new lines of business, whether this is through existing or new clients
- Persuade potential customers to give more business to British Council
- Maintain and improve relationships with existing partners
- Highlight issues with delivery of services and try to find solutions to this
Analysis and reporting
- Is able to support senior managers decisions by providing timely, accurate, professionally produced data and information
- Supports meetings to feedback client’s experience
- Monitors dashboard on B2B service level – reports from Schools and IELTS registrations systems
Support for wider Exams Operation
- Provides support for the wider Exams team when capacity is an issue at peak times
- Activities could include Schools verifications and payments, management of Schools results and Statements of Entry to support Relationships Manager, managing contracts for IELTS registrations centres, and other to-be defined tasks
- These will have a strong interface with Customer Services
Working with Children
- In supporting the exams operation this role is likely to have occasional contact with children under-18
- These are a small % of IELTS candidates and 95% of our schools candidates
The British Council is a British organisation specialising in international cultural and educational opportunities.
Location:
BangladeshBenefits
- Attractive salary and benefits will be offered to the deserving candidate
- An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world
- Flexible working opportunities to support employee aspirations, personal activities and pursuits
- A learning environment with plenty of opportunities to develop skills and knowledge
- Experience of working in an international organisation which fosters work-life balance and commitment to smart working
Eligibilities
Qualifications
Minimum / Essential – Graduate in any discipline.
Desirable – Master’s degree
Essential –Role specific knowledge and experience
- Experience building and maintaining stakeholder relationships
- 2 years’ experience in B2B customer service environment
- Ability to work in a way that promotes the safety and wellbeing of children.
Desirable –
- Experience in B2B customer service environment
- Education counselling and/or student migration experience
- Some experience of working in an environment which includes Under 18s (e.g., they are some of the customers even if most are adults)
Role Specific Skills
- Experience in working in competitive market and have negotiation skills to manage stakeholders for keeping current and bringing new business.
Additional Information
- Applicants should be Bangladeshi passport holder or legally entitled to work in Bangladesh
- All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract
Application Process
To apply, click on “APPLY NOW” or Visit the official link.
Application Deadline: October 17, 2022
Application ClosedOfficial linkFor Further Queries
Visit the official link.
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