• Dhaka

উপায় (UCB Fintech Company Limited) is hiring Center In- Charge, upay point 2022 in Dhaka

Job Responsibilities:

  • Act as a Customer Service head in respective Centre/area.
  • Develop working pattern that escalate team motivation / bonding / higher performance achievements.
  • Capture market insight and thoroughly analyze related industry trends, financial opportunities and share innovative initiatives.
  • Regional Customer Service Monitoring (Periodical visit and service monitoring of that particular Flagship).
  • Accumulate segment base customer feedback, complaints and query. Evaluate critical factors and provide feedback to service process for service improvement.
  • Monitor and follow-up received customer complaints escalation and share observations for serving process simplification.
  • Formation of result-oriented campaigns, events and awareness programs with precise alignment of internal/ external stakeholders.
  • Stake holder Management: Dealing External Stake Holder (LEA/DC/ADC/ Mayor etc.) for any query/service
  • Stake holder Management: Dealing Internal Stake Holders (HR & Admin, Marketing, Back office of CE, KYC Compliance Team, Corporate affairs, Technologies, Commercial, Finance etc.)
  • Timely deposit the amount in Bank and maintains the petty cash.
  • Maintain and report daily/weekly/monthly financial report.
  • Training the front lines and give refresher on daily basis as per requirement.
  • Reporting (content and format as agreed) on regular basis as agreed (Daily/weekly/monthly).

উপায় (upay) is the digital financial service brand of UCB Fintech Company Limited, a subsidiary of the United Commercial Bank. Upon receiving the license from Bangladesh Bank, উপায় (upay) started its journey in early 2021, offering a broad range of mobile financial services to people from all walks of life.




Check the official link


  • Bachelor’s Degree from any UGC approved university.
  • At least 2 year(s) of experience in sales and Customer service.
  • Priority customer handling ability.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skill both in Bangla and English.
  • Good computer skills and other soft skills.
Eligible Regions: Bangladesh

Application Process

To apply click “Apply now” or visit the official link

Application Deadline: July 3, 2022

Application ClosedOfficial link

For Further Queries

Check the official link
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