Portonics Limited is hiring Operations Engineer 2022 in Dhaka
Job Responsibilities:
As an Operations Engineer, you will need to be skilled in IT support, managing tickets in JIRA, customer satisfaction, on-demand call, and support, provide up to Level 2 support to the clients. This role would be responsible for organizing the technical support team activities for the organization. If you have the ability to learn and adapt to new technologies quickly then the below applies to you:
- Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for different projects of Portonics Limited. Re-creating customer problems and testing customer configurations in-house to help diagnose problems;
- Escalates customer issues and requests assistance as appropriate;
- Acquires maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions;
- Performs at a high-performance level of response and resolution time, first-call-resolution, and customer satisfaction;
- Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.
- Manage and run the company Atlassian JIRA Service Desk for all clients;
- Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, and priorities, and to drive product improvement;
- Builds & maintains strong business relationships, ensuring support is aligned with business objectives and helps drive value to the business and clients;
- Works in partnership with the Technology team (e.g., applications, process, and infrastructure) to ensure that overall support teams are able to deliver effective and efficient solutions and services addressing technical operational needs;
- Develop standard work procedures for all support activities;
- Work closely with Project Leads to ensure accurate and complete data is being pulled out of systems for business reporting needs;
- Develop, test, and continually improve disaster recovery and system backup plans;
- Interface with training department to ensure documentation and support related training material is shared with new team members;
Portonics is a team of technology consultants that specialize in application design, and software & mobile application development. Our goal is to help clients understand and make full use of digital technology that can heighten brand awareness and lead to better business.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
Qualifications:
- Bachelor’s Degree in Computer Science or related field; with 3 years of industry experience including systems analysis or equivalent combination of education, training, and experience;
Must have:
- At least 3 years of technical support for a technology company (channel/partner management experience highly preferred) experience required;
- 2-years hands-on experience with Linux and/or Windows Server 2010 and up-OS;
- Demonstrated experience supporting enterprise-level, mission-critical applications;
Good to have:
- Knowledge and skills in MySQL/PostgreSQL (Including Replication);
- Knowledge and skills in Linux (RHEL, CentOS);
- Knowledge and skills in Load Balancer (Nginx, HAProxy);
- Knowledge and skills in scripting language Bash and/or (PHP, Python);
- Knowledge of IaC, Infrastructure as code, preferredChef, Puppet, and Ansible would be a plus point.
- Skills in troubleshooting high availability applications on Python/PHP/Node.js using the above stacks;
- Familiarity with Jenkins, Elasticsearch, Grafana, and Kibana is a plus;
For Further Queries
Check the official link.
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