Optimizely is looking for Manager (Customer Success) 2025 in Dhaka.
Job Responsibilities:
- In partnership with Sales, own the overall relationship with digital customers, focusing on growing adoption, retention, expansion, and customer satisfaction.
- Work with direct reports to guide and execute strategies to ensure digital customer success.
- Ensure customers adopt best practices for Optimizely’s platform.
- Implement and provide a ‘white glove’ service to customers at scale.
- Identify and address client churn risks, collaborating with senior management and team members to mitigate those risks.
- Lead and participate in the creation of strategies that drive product adoption, value realization, and delight throughout the customer lifecycle in collaboration with internal teams.
- Manage customer relationships, including executive-level stakeholder management (C-level).
- Share expertise and organize training sessions for the team to support continuous learning and improvement.
- Analyze data to uncover insights and develop action plans to achieve goals.
- Guide customers through the full lifecycle, from onboarding to successful maturity and growth, while leading the team in this process.
- Develop and maintain a customer success management plan for themselves and the team, executing it effectively.
- Lead personalized, scalable communication with customers, creating opportunities for upselling services and products.
- Drive customer satisfaction by understanding and exceeding customer expectations.
- Represent the Customer Success team at client-facing and internal meetings.
- Report on team performance and implement plans to improve capabilities when necessary.
- Maintain customer success targets through contract renewals and manage the renewal process.
- Innovate the use of CRM and CSM tools to track KPIs and report on team performance.
- Ensure outstanding client retention levels.
- Collaborate effectively with other departments, particularly Sales, V&A, and Marketing teams in the region.
- Continuously engage in self-development regarding Optimizely’s tools and industry trends
Location:
BangladeshBenefits
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Paid Maternity (4 months) & Paternity Leave (12 weeks)
- Flexible vacations days and working hours
- Annual Work/Service Anniversary Leave
- Comprehensive medical & life insurance for you and your dependants
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Monthly and quarterly regional and global team-building events
- Communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
- An agile performance review process that encourages ongoing transparency between managers and direct reports
- Enablement program and soft skill training to support internal career growth and development
Eligibilities
Job Requirements:
1. Education & Experience:
- Bachelor’s degree required.
- 5–9 years of experience in Customer Success or a related field.
- Prior experience leading a team of Associate Customer Success Managers.
2. Skills & Competencies:
- Strong commercial awareness and customer-centric mindset.
- Proven leadership and people development skills.
- Excellent written and verbal communication skills.
- High adaptability in ambiguous situations and pressure-driven environments.
- Strong conflict management and problem-solving abilities.
- Skilled in identifying customer needs and aligning them with business capabilities.
- Effective at managing customer expectations and building long-term relationships.
- Proficient in delivering presentations and product demonstrations (both technical and non-technical).
- Analytical mindset with a strong grasp of technical value propositions.
- Familiarity with A/B testing, experimentation, and statistical methodologies (e.g., Optimizely) is a plus.
- Demonstrated ability to develop strategies and lead execution.
- Proactive, self-motivated, and detail-oriented with a “Can Do” attitude.
- Enthusiastic team player with a collaborative and engaging personality.
For Further Queries
Visit the official link.
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