Field Nation is hiring Marketplace Resolution Associate in Dhaka 2026
Job Responsibilities:
- Manage and resolve escalated cases from Tier 1 support including, but not limited to: account updates/deactivations, approval assistance, & deliverable/closing work order cases (escalate when necessary).
- Conduct risk assessments on new client onboarding requests, reviewing legal documentation and ensuring compliance with marketplace-qualifying protocols.
- Assist MR Team by conducting fraud investigations on user accounts and take appropriate action as directed; including access restrictions or deactivation based on your findings.
- Assist MR Team by investigating user-reported events to detect and address high-risk users, ensuring marketplace integrity and protecting organizational risk exposure
Location:
BangladeshBenefits
- Mobile bill
- Gym Membership
- Medical Insurance
- Festival bonus
- Performance Reward Bonus
- Gratuity benefit.
- Lunch/Dinner Facilities: Fully Subsidized
- Sound work-life balance – Regular working hours: 8 hours/day, 5 days a week.
- Friendly work environment. Flexible leave/vacation policy.
- A great learning opportunity.
- Opportunity to work with cross-cultural teams with the USA.
- Annual performance evaluation and increment.
- Semi-annual reflection opportunities – because growth is the name of the game
- Employee Drop Off – we’ve got your commute covered
Eligibilities
Job Requirements:
- Experience: 2+ years leading within customer support, sales, fraud investigation, or related role frequently communicating with users; marketplace or dual-customer experience a plus.
- Investigations: Strong investigative skills with a natural curiosity to detect and escalate red flags within day to day duties.
- Rapport & Influence: Keen ability to get users to respond while building rapport and influencing them to take swift action
- English Communication: Strong English writing and verbal skills via both messages and phone
- Process: Effectively execute repetitive processes accurately while bringing new ideas to become more efficient/effective
- Judgment & Integrity: Proven ability to exercise sound judgment, remain neutral, and resolve high-stakes escalations with fairness.
- Analytical Skills: Skilled in pattern recognition, problem-solving, and delivering accurate solutions in high-pressure environments.
- Communication & Empathy: Capable of building trust, maintaining composure in high-stress situations, and displaying empathy even when full resolution isn’t possible.
- Tools & Collaboration: Proficient with support CRMs (Salesforce Service Cloud, Zendesk, etc.); strong cross-functional collaboration skills.
- Adaptability: Comfortable operating in structured processes while making sound judgment calls in ambiguous “gray areas.”
- Professional Presence: Ability to positively represent Field Nation in challenging situations and deliver a lasting, professional impression.
- Resilience: Ability to not let these potentially “intense” day-to-day mediations impact your own overall happiness and ability to do your job effectively
- Supervisory Responsibility: This position doesn’t have supervisory responsibility.
For Further Queries
Visit the official link
Disclaimer: Youth Opportunities spreads opportunities for your convenience and ease based on available information, and thus, does not take any responsibility of unintended alternative or inaccurate information. As this is not the official page, we recommend you to visit the official website of opportunity provider for complete information. For organizations, this opportunity is shared with sole purpose of promoting “Access to Information” for all and should not be associated with any other purposes.
