International Rescue Committee (IRC) is looking for Senior Communications Officer 2025 in Cox’s Bazar.
Job Responsibilities:
Program Delivery and Support
- Create and authorize refugee cases in APP (Assisted Passage Program) Database in preparation for DoHA processing.
- Schedule and conduct quality control for case appointments such as DNA collection, pre-screenings, DoHA interviews, medical appointments and follow-up circuit rides.
- Coordinate interpreter assignments to ensure appropriate language support.
- Prepare and distribute call lists and appointment schedules to applicants and relevant staff.
- Accurately log schedule IDs, appointment data, and other key information in designated shared systems.
- Maintain inventory of case creation and office supplies.
Inquiries and Outreach
- Respond professionally and promptly to inquiries via phone, email, or in person as required.
- Provide case-specific updates and general information about resettlement to refugees and approved third-party stakeholders.
- Counsel applicants on case decisions, and escalate complex inquiries to senior staff for resolution.
Monitoring and Reporting
- Assist in creating weekly and monthly monitoring tools to analyze case status and prioritize processing.
- Ensure accurate data entry and follow-up in APP database for all inquiries and updates.
- Coordinate with other teams (Movement Ops, Medical, Case Processing, and Interpreter Services) to ensure cases transition efficiently through each processing stage.
Partnership and Compliance
- Maintain strong working relationships with partner agencies (e.g., UNHCR, TOLL) to ensure consistent and collaborative support.
- Ensure full compliance with TOLL and DoHA’s Integrity and Compliance standards, and internal IRC policies
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Job Requirements:
Work Experience:
- Minimum three years of professional experience in casework, database management, resettlement processing, or customer service.
- Experience working in multicultural environments; previous NGO experience preferred.
Experience working in durable solutions strongly preferred.
Skills & Competencies:
- Strong organizational and time management skills.
- Exceptional attention to detail and accuracy in data entry and record keeping.
- Excellent interpersonal and cross-cultural communication skills.
- Demonstrated ability to work under pressure in fast-paced, team-oriented environments.
- Self-motivated and able to work independently.
- Ability to handle sensitive information with discretion.
- Familiarity with CommCare, PowerBI or similar case management systems is an advantage.
Language & Computer Skills:
- Fluency in English (spoken and written) required; knowledge of a refugee language preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is essential.
- Comfortable with creating spreadsheets and analyzing data.
Specific Educational Qualification:
- Bachelor’s degree in a relevant field required; Master’s degree preferred.
For Further Queries
Visit the official link.
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