BAT is hiring DBS Service Management Analyst 2022 in Kushtia
Job Responsibilities:
- Responsible for leading local DBS services teams and coordinating support across the application portfolio
- Monitors and capture performance to ensure fulfilment of application services as per SLA
- Performs ticketing and trend analysis as part of and in order to drive improvement plans via Service Review
- Ensures continuous compliance and security review; driving remediation actions arising across the IDT services portfolio
- Implements a regular review of user access and respective privileges within IDT as well as with the respective business functions
- Participates in the local and Regional Change Advisory Board; supporting planning for any change deployment.
- Ensures in-scope application stack is patched in a timely manner, and upgrades are planned in line with business needs as well as software / hardware end of life timelines.
- Review monitoring and performance data from a capacity, availability and demand perspective to ensure a right-sized and accessible application service
- Ensures timeliness, completeness, and accuracy of SOx operations for in-scope applications
- Support simplification, application transformation, improvement initiatives and adoption of digital technologies in the geographic scope At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
Location:
BangladeshBenefits
- Knowledge and management experience in digital technology (e.g. robotics, API, IOT, big data,) will be an added advantage
Eligibilities
- Bachelor’s degree in technology, computer science, engineering or equivalent
- Minimum 2-3 years’ work experience mainly in Technology Services with technical understanding of business application support
- Practical knowledge of ITILV4, Lean and Agile methodology
- Ability to handle stressful situations in a calm manner
- Relationship management and conflict resolution skills
- The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues
- Innovative thinking with service quality, and its improvement, within limits of costs and business direction
For Further Queries
Check the official link
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