Banglalink is looking for Service Experience Senior Manager 2021 in Dhaka
Job Responsibility:
- End to end customer complaint management of Technology services received from different stakeholders
- Lead team on identifying customer complaint nature, Voice of Customer (VoC) analysis and track & follow up the issues within SLA
- Ensure Techno-commercial collaboration and cross-functional support to improve customer experience and business growth
- Anchor customer experience/ NPS drive on Technology services (Network, Mobile Internet etc.) in accordance with the technology initiatives
- Govern customer experience & Technology complaints data mart and ensure delivery of new business requirement/ regulatory compliance
- Support team on business process/ tool automation for better performance and complaint correlation and real-time complaint handling efficiency
Banglalink, one of the leading digital communications service providers in Bangladesh with over 35 million subscribers, and a subsidiary of Netherlands based company VEON Ltd.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Required Academic Qualifications
- B.Sc. in Electrical and Electronics Engineering/ Computer Science and Engineering/ Telecommunication from any UGC approved University
Required Experience
- 8-9 years of experience including 4-5 years’ relevant experience in Telecom Industry
Required Knowledge & Skills
- Expert knowledge in Customer experience & complaint management and Business support systems and process
- Sound knowledge in Mobile network & Business systems: System Architecture & overview of network/ Application elements
- Moderate knowledge on Technology (RAN, CORE, Business Service, VAS & Applications) KPIs
- Good analytical skills for network/ service problem identification & troubleshooting
- Strong interpersonal communication, presentation & stakeholder management skills
- Sound knowledge on process design, governance & project management
- Sound knowledge on Database & MS Office tools
Application Process
To apply, visit the Official Link or Apply Now.
Application Deadline: July 14, 2021
Application ClosedOfficial linkFor Further Queries
Visit the official link.
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