Pay Band: Pay Band 4
Number of Position- 01
Location:
ChittagongBenefits
- Monthly salary BDT 46,809 (Consolidated).
- Transport allowance of Tk 8000.00 per month plus other benefits according to the organisation’s policy
- Professional development opportunities
- Gain experience and develop skills
- Experience of working in an international organisation includes good work life balance and flexible working hours.
Eligibilities
Main Accountabilities:
- Handle all customers enquires and first and second level customer complaints as per the defined British Council standards.
- Register or enrol customers for the appropriate British Council service or activity by offering them proactive support to facilitate the processes.
- Provide a meet and greet service, welcome all visitors, members and customers to the British Council ensuring that customers are directed to the appropriate person or place efficiently.
- Acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners is a necessary part of this activity that requires a proactive approach at all times.
- Provide correct information of product price, discounts and offers/new products at all times.
- Accurately handle cash, credit card, cheque and direct bank transfer collections for all types of payments, and properly record them in the Customer Management System according to the British Council payment and finance policy.
And will have the following skills and experience:
- Graduate in any discipline
- At least 1-year of providing customer services and/or sales preferably in the services industry
- Excellent sales and MS office skill
- Experience of working with children
Application Process
- Only short-listed applicants will be contacted and called for interview. They will only shortlist applications submitted on a British Council application form submitted electronically through jobs portal.
- No hard copies of the application will be accepted.
- To apply, please go to the apply link.
Application Deadline: July 29, 2018
Application ClosedOfficial linkFor Further Queries
Website: https://jobs.britishcouncil.org
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