Optimizely is looking for Associate System Administrator II 2025 in Dhaka.
Job Responsibilities:
- Resolve tickets in a 24/7 environment, meeting SLAs with a global team.
- Provide IT support (Active Directory, Office 365, remote desktop, hardware, and networking), including out-of-hours assistance.
- Ensure compliance with security standards (ISO 27001, GDPR, PCI, HIPAA, SOC II).
- Troubleshoot hardware/software issues remotely and in person.
- Maintain IT documentation in Confluence and manage endpoints globally (Intune, Jamf).
- Support onboarding/offboarding, collaborating with HR and Operations REWO.
- Assist with business systems (Azure, O365, Slack, Zoom, Okta, Jira, Confluence).
- Manage OS deployments (macOS, Windows) and patching.
- Oversee networking hardware, firewalls, VPNs, and asset inventory.
- Collaborate with vendors for technical issue resolution and perform IT storage maintenance.
- Monitor network security events and propose new tech solutions.
- Mentor and train team members, providing after-hours support as needed.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Job Requirements:
Knowledge and Experience:
- Certification in relevant technology preferred.
- 3-5 years as a Systems Administrator in a fast-paced IT environment.
- Strong understanding of TCP/IP, LANs, VLANs, VPNs, Wi-Fi.
- Expertise in Active Directory, Exchange, Intune, Office 365, and Microsoft technologies.
- Experience with cloud computing, NAS/SAN solutions, and IT ticketing systems (Zendesk, Jira).
- Familiarity with Okta, SSO, and MDM (Intune, Jamf).
- Experience with AV conferencing solutions (Teams, Zoom Rooms).
- Advanced knowledge of Windows and macOS.
- Proven ability to manage and prioritize workloads independently.
- Strong problem-solving, learning, and multitasking abilities.
- Focus on customer service and user experience.
Education:
- Bachelor’s degree or Associate degree preferred.
For Further Queries
Visit the official link.
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