Standard Chartered is looking for Relationship Manager (Priority) 2025 in Dhaka

Standard Chartered is looking for Relationship Manager (Priority) 2025 in Dhaka. 

Job Responsibilities:

1. Financial & Sales:

• Achieve targets for building assets and liabilities as per Job Objective.
• Manage assigned Priority portfolio through effective relationship management.
• Expand branch client base and identify cross-selling opportunities.
• Engage clients and prospects to generate new business.
• Organize and participate in sales promotions, campaigns, and events.
• Support cost control and efficiency initiatives.

2. Service Quality:

• Deliver high-quality service to Priority Clients and meet service standards.
• Improve service levels as measured by Net Promoter Score (NPS).
• Log and monitor client complaints using CEMS until resolution.

3. Operations:

• Drive Customer Due Diligence, AML, Sanctions, FATCA, and risk management practices.
• Maintain a strong control environment for satisfactory audit outcomes.
• Ensure accurate documentation for all Retail Banking products.
• Process dormant/unclaimed account regularization.
• Handle client enquiries and service requests.
• Manage Overdraft facilities, renewals, and rescheduling as needed.
• Serve as Client Service Executive/BOSM or custodian of Prime keys when required.

4. Operational Risk & Administration:

• Support branch security and compliance with audit requirements.
• Ensure proper branch signage and business continuity awareness.

5. People:

• Foster open communication and motivate branch staff.
• Promote teamwork and the bank’s core values.

6. Regulatory & Business Conduct:

• Uphold the highest standards of ethics and compliance.
• Demonstrate exemplary conduct in line with the Group’s Code of Conduct and regulatory requirements.