Standard Chartered is looking for Client Centre Exec-Service 2024 in Dhaka.
Job Responsibilities :
- Provide sales and service to the bank’s prospective and / or existing client over the phone.
- Provide service to the Client in accordance with the approved Department Operating Instruction and applicable Delegation of Authority.
- Meet the business objectives against assigned strategic thresholds.
- Ensure client focus and need-based selling to clients.
- Maximize penetration using bank’s available product suite.
Strategy
- Capitalize on cross-sell opportunities
- Collaborate with team members to achieve the common objective
Business
- Achieve the set business strategic thresholds
- Participate in Sales Calls and offer suitable products
- Retain clients who wants to attrite
- Provide effort to ensure need-based selling
Processes
- Provide services as per the approved Department Operating Instructions and applicable Delegation of Authority.
- Respond to the client on their required queries subject to proper authentication of the client.
- Be Responsive and ensure responsible selling
- Practice appropriate sales and marketing skill
- Continuously provide feedback to the Manager of the acceptance of the products in the market and suggested changes that could provide momentum to the sales efforts and service excellence.
- Manage Client Complaints appropriately (if any)
Risk Management
- Ensure error free instruction processing and information sharing with customer
- Adhere to the schedule and ensure efficiency in productivity.
- Ensure escalation of H&S related issues in a timely manner.
Governance
- Adhere to all policies and procedures and comply with local regulatory requirements
- Ensure best effort to protect bank’s and client’s interest against fraud/ mis-selling
- Attend training, acquire relevant knowledge, and apply to job function
- Comply with all applicable money laundering, sanctions and bribery and corruption prevention procedures.
Location:
DhakaBenefits
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Eligibilities
Requirements:
- Bachelor’s degree from reputed educational institution
- Banking diploma is preferable
Our Ideal Candidate
- Conversation style and / or interaction with clients.
- Strong selling and inter-personal skills required to convince clients and selling bank’s products.
- Creativity in terms of meeting client demands with existing products.
- Initiative and drive to achieve strategic thresholds and service standards.
- Adherence level to Bank’s policies and procedures
- Ability to meet all scorecard parameters
Application Process
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Application Deadline: April 30, 2024
Application ClosedOfficial linkFor Further Queries
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