Robi is hiring Specialist, Platform Management, DSIV, IoT, VAS 2022 in Dhaka

Robi is hiring Specialist, Platform Management, DSIV, IoT, VAS 2022 in Dhaka.

Key Accountabilities

• Support, demand/forecasting of entire Traditional and Digital VAS platforms OPEX, BC & Cross Functional initiatives of OPEX/Rev share/Group initiatives
• Maintain traditional and digital VAS ecosystem, Mobile financial platforms meeting the targeted KPI, review, preparing and completing action plans for service quality and customer-service standards, resolving problems, assist in completing audits, determining system risk and improvements scope, implementing changes and enforcing policies and procedures.
• Should be able to perform API Management, OTT based service development and maintenance
• Arrange support for projects to ensure proper acceptance test, implement changes in live systems and facilitate changes in other related domains.
• Assist & guide Regular and emergency trouble shooting and identify/resolve problems proactively
• Ensures system uptime, utilizing maximum system capacity, temporary license upgrade and identification and rectification of revenue leakage issues proactively.
• Handle and solve customer complaints, Network Trouble Tickets of related platforms.
• Monitor the system performance & Capacity utilization and facilitate additional capacity requirement.
• Periodic meeting with the vendors to resolve the on-going issues & SLA management
• Have moderate knowledge on Cyber security recent threats and probable mitigations. Check and implement security policy in live systems with the assistance of Network Security and Audit team, follow up with related stakeholders to remove project snags
• Follow up & deliver operational issues and other related activities assigned by supervisor.
• Work as team member of cross functional team for new project for the revenue growth of Robi.
• Supervise, motivate and provide sufficient coaching to team member to develop skills and competency.
• Support & accelerate for regular/Ad hoc requirement on any product/campaign/project support to meet business urgency
• Manage checking and enforcing network and system security policies and guidelines.
• Perform linux/window server administration and maintenance
• Perform oracle/mysql/postgre/radis database administration and maintenance

Robi Axiata, the 2nd largest mobile network operator in Bangladesh currently owned by two major stakeholders being Axiata and Bharti Airtel. In this company, Axiata of Malaysia holds a major controlling stake of 61.82%, Bharti Airtel of India holds 28.18%, and remaining 10% stake is hold by investors in DSE and CSE.