• Dhaka

Optimizely is looking for Business Systems Analyst (Customer Success), 2023 in Dhaka

Job Responsibilities

  • Gather requirements for projects related to enterprise systems, integrations, processes, and operations
  • Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
  • Create and maintain documentation in partnership with cross-departmental teams related to process and operations
  • Develop User Acceptance Testing scenarios, Identify test criteria, and test new functionality/enhancements
  • Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
  • Identify gaps in process, operations, and systems
  • Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
  • Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
  • Understand the data flows between systems
  • Develop and maintain trust cross-departmentally.

Optimizely is an American company that provides digital experience platform software as a service. Optimizely provides A/B testing and multivariate testing tools, website personalization, and feature toggle capabilities, as well as web content management and digital commerce.

 

Location:

Bangladesh

Benefits

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Eligibilities

Knowledge and Experience:

  • 3 year or more years’ experience with enterprise architecture (ex: CRMs) and the software that tech companies use on the “office” side (for example: third-party connectors, data enrichment tools)

Behavioral Expectations:

  • Ability to identify work that supports company objectives and maintain focus on business outcomes
  • Clear communication of risk and impact when making change
  • Hands-on system work when needed (most system work is done by system admins)
  • Solve problems with a LEAN, pragmatic, and iterative design philosophy
  • You teach yourself new skills and systems
  • Continuous improvement: self, systems, processes
  • Ability to balance fixes and improvements
  • Self-managed backlog and daily workload
  • Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again
  • Problem-solving mindset (we don’t look to blame, but to prevent future mistakes)
  • You create your own experiments to find solutions or answer questions or your do research to find answers
  • Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing
  • Maintain intellectual and emotional curiosity
  • Self-managed work/personal life balance
  • Diplomacy, negotiation, and development of complex relationships
  • Strong communication skills – verbal, written, and listening
  • Fair, objective, and data-driven in decision making
Eligible Regions: Bangladesh

Application Process

To apply, click on “APPLY NOW” or visit the official link

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For Further Queries

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