Makro PRO is looking for Application Support Engineer for Oracle Retail 2025 in Bangladesh.
Job Responsibilities:
- Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation.
- Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption.
- Perform root cause analysis to identify recurring issues and implement permanent solutions.
- Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues.
- Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications.
- Assist in the deployment of application updates, patches, and configuration changes.
- Support testing efforts for patches, updates, and enhancements in non-production environments.
- Maintain detailed documentation on issue resolution processes, configurations, and system changes.
- Participate in on-call rotations to ensure 24/7 application availability.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
1.Educational Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Professional Experience
- 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications).
- Experience working in a retail environment and familiarity with retail business processes. (Preferred)
3. Technical Skills
- Strong knowledge of Oracle databases, PL/SQL, and performance tuning.
- Experience with Oracle Retail integration points and knowledge of Oracle Retail data models.
- Hands-on experience with Unix/Linux operating systems and shell scripting.
- Familiarity with Oracle WebLogic and middleware technologies.
- Experience with Oracle Retail patching, upgrades, and environment management.
- Experience with monitoring tools and application performance management (APM) tools.
- Knowledge of Oracle Fusion Middleware, Java, or other relevant Oracle technologies.
- Experience with cloud environments (e.g., Oracle Cloud, AWS) and Oracle Retail cloud solutions.
For Further Queries
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