• Ukhia

IRC is looking for Senior IT Service Desk Officer in Ukhia.

Job Responsibilities:

  • Provide day-to-day support for users across multiple locations in RSC Asia Bangladesh offices included onsite support as required for the Prescreening and USCIS activities. 
  • Install and maintain information systems (hardware and software) to ensure compatibility with existing systems.
  • Perform basic system administration tasks, including server operations (Virtual Machines, Active Directory, network connectivity, printing systems, and file share servers).
  • Collaborate with the Senior IT Infrastructure Manager to test new software or system schemas before deployment.
  • Handle backup solutions, including administering backup applications, managing off-site storage routines, and maintaining backup Standard Operating Procedures (SOPs) for Disaster Recovery Planning.
  • Assist with computer part upgrades or replacements to optimize office computer efficiency.
  • Report virus detections, system vulnerabilities, and cyberattacks to the Global IT Service Desk and Senior IT Infrastructure Manager.
  • Provide training to staff in the use of IT within own area of experience where required.
  • Perform other duties as directed by the Country IT Lead & Regional IT Lead. 

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.




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Job Requirements:


  • Bachelor’s degree in IT field or equivalent experience.

Technical Skills:

  • 3+ years of IT experience, preferably in NGO or private company.
  • Strong troubleshooting skills in networking, MS applications, and operating systems.
  • Experience with hardware deployment/repair and Microsoft Server administration.
  • Basic knowledge of networking protocols.
  • Customer service orientation and ability to work independently under pressure.
  • Strong organizational and communication skills.
  • Diplomacy and collaboration skills.

Security Knowledge:

  • Understanding of cybersecurity principles and best practices.
  • Basic knowledge of security frameworks, such as NIST Cyber Security Moderate Baselines, ISO 27001, or CIS Controls.
  • Experience in implementing security measures, such as access controls, encryption, and intrusion detection systems. 


  • At least one IT certification, ITSM, MCDST, MCTS, MCP, MCSE or other certifications (such as ITIL, A+, Network+, Security+, CCNA, or Azure Administrator Associate) highly preferred.
Eligible Regions: Bangladesh

Application Process

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For Further Queries

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