Commure is hiring Customer Support Specialist in Dhaka 2025
Job Responsibilities
- Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills.
- Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Adhere to escalation protocols and collaborate with other departments for proper follow-ups.
- Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues.
- Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders.
- Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions.
- Follow clear instructions to complete assigned workflows accurately and on time.
- Share updates on completed tasks and escalate any challenges to the relevant teams.
- Support the team in keeping records organized and maintaining basic reports on progress.
Location:
BangladeshBenefits
Visit the Official Link
Eligibilities
Job Requirements
- Master’s or Bachelor’s degree in any discipline from a reputed university is preferred.
- 0-2 years of experience in customer support or technical support preferred.
- Excellent verbal and written English communication and documentation skills.
- Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
- Empathy for customers and a strong sense of accountability to drive issues to resolution.
- Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Comfortable working night shifts to accommodate US time zones.
- Comfortable learning and using tools like Zendesk, Excel, and internal systems.
For Further Queries
Visit the Official Link
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