British Council is looking for Test Day Personnel Support Officer 2024 in Dhaka

British Council is looking for Test Day Personnel Support Officer 2024 in Dhaka.

Job Responsibilities:

• Supports the Test Day Resourcing Manager in the management of IELTS Examiners, Venue Staff, and external Examiners.
• Supports recruitment and recertification processes for Examiners and Venue Staff.
• Supports induction, training, and repeat training for Examiners and Venue Staff.
• Ensure BOSS, IWAS, PSN and other required systems are kept up to date with Examiners and Venue staff details and status.
• Work with Test Day team to maintain Test Day resource plan to match individuals to when they are needed.
• Work with Test Day team to manage Venue Staff performance.
• Receives and responds to enquiries from/to customers or via Customer Services.
• Identifies where more complex issues require resolution by other people and refers them on, usually to the Resourcing Manager for Test Day staff.
• Carries out instructions and requests from Team Lead and Operations Director efficiently and effectively.
• Builds an understanding of who’s who within the overall team to enable effective resolution of issues.
• Develops good working relationships with Venue Staff, Examiners and appropriate colleagues throughout the BC.
• Act as point of contact and manage escalated issues in country from Examiners and Venue Staff.
• Identify risks in any test day resourcing activities and escalate important issues through the Resourcing Manager.
• Ensures Child Protection Action Plan and Policy is followed in all venues.
• Follows agreed corporate risk management processes and procedures when delivering services.
• Use of appropriate technology and analysis from data tool – PSN / IWAS / BOSS.
• Monitors Venue Staff performance and works on performance development.
• Plans and prioritises own work activities, which spread across different work streams.
• Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete activities, to ensure efficient delivery of services.
• Monitors task completion to agreed quality and time standards.
• Provides support for the wider Exams team when capacity is an issue at peak times.
• Activities could include Schools or IELTS verifications and payments.
• These will have a strong interface with Customer Services.
• In supporting the exams operation this role is likely to have occasional contact with children under-18.
• These are a small % of IELTS candidates and 95% of our schools candidates.