Field Nation is looking for Manager, Customer Success 2026 in Dhaka
Job Responsibilities:
- Lead, coach, and develop a team of Customer Success Associates in the Dhaka office, fostering a culture of accountability, positivity, and continuous improvement
- Conduct regular 1:1s, team huddles, and performance reviews to keep the team focused, motivated, and growing
- Set clear expectations and hold team members accountable to their KPIs and performance targets — with empathy and consistency
- Serve as an escalation point for team members navigating complex customer situations
- Support onboarding and ramp-up of new team members as the Dhaka CS function grows
- Translate global tech touch and low touch customer success strategies into clear, executable priorities for the Dhaka team
- Ensure the team follows established playbooks, processes, and workflows with precision and consistency
- Monitor daily execution against defined programs and proactively address gaps or blockers before they escalate
- Act as a bridge between global CS strategy owners and the Dhaka execution team, ensuring clear two-way communication
- Own regular reporting cadences to US-based leadership on team performance, key metrics, and operational health
- Track and report on critical CS metrics including customer health scores, retention indicators, response times, and program adherence
- Identify trends in team performance data and surface insights and recommendations to leadership promptly
- Ensure the team maintains accurate and up-to-date records in CRM and CS management tools
- Partner with the BD Country Leader to navigate local operational and cultural considerations that affect team effectiveness
- Collaborate with global CS, Product, and Support teams to relay feedback from the BD team and customers
- Support a culture of open communication across time zones, ensuring the BD team feels connected to the broader Field Nation organization
Location:
BangladeshBenefits
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowance to ensure connectivity.
- Career Development Budget – Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave
Eligibilities
Job Requirements:
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role within a technology or SaaS company
- 2+ years of experience managing or team-leading a CS or support team, with demonstrated ability to drive results through others
- Proven track record of executing against defined KPIs and holding a team accountable to measurable outcomes
- Culturally adaptive and collaborative – comfortable operating across time zones and working with global distributed teams
- Exceptional people management skills – you lead with positivity and create an environment where people want to do their best work
- Strong accountability mindset – you are direct and fair in performance conversations and follow through consistently
- Excellent written and verbal communication skills in English; ability to create clear, concise reports for senior leadership
- High proficiency with CRM tools (Salesforce, HubSpot, or similar) and AI tools (Gemini, Claude, NotebookLM, or similar)
- Data-driven approach – comfortable reading dashboards, identifying trends, and translating data into actionable insights
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment
- Culturally adaptive and collaborative – comfortable operating across time zones and working with distributed teams
- Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight Pulse Academy) are a plus
For Further Queries
Visit the official link
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