Standard Chartered is looking for Centre Manager, Priority 2025 in Dhaka

Financial/Sales:

•    To achieve targets in terms of building assets and liabilities set forth in Job Objective

•    To capitalize on crosssell opportunities

•    To communicate with customers and potential customers for sales opportunities.

•    To help and organize sales promotions (presentations, seminars, exhibitions etc) in co ordination with other BM & sale channels.

Service Quality:
•    To provide high quality service to all segments’ clients

•    To achieve set targets in terms of service standards for customer transactions

Human Resources:
•    Have open channels of communication & maintain high levels of motivation among staff

•    Organize training for staff based on training gaps & handle career planning & professional performance management

Operational Risk/Administration:

•    Create and maintain a compliance culture through maintenance of the Operational Risk Framework (ORF) in the branch.
•    Coordinate and assist regulatory and other audits
Timely submission of accurate compliance and risk reports

•    Surprise checking of Maintenance operations and subsequent destruction of security items e.g. undelivered card, Cheque Books etc.
•    Maintenance and subsequent destruction of security items e.g. undelivered credit card, retained credit card etc.
•    Request for authorization for card cheque processing
•    To be responsible for the branch security management and coordinating with Administration as and when required.
To meet transaction processing standards, ensure good cash management and overall branch operations and other services provided from branch
•    Ensure strict compliance on the process & policy of Group guidance & Local Regulatory, such as AntiMoney Laundering, Sanction, Customer Due Diligence, Code of Conduct etc
To ensure that branch maintain all the records that are auditable for good audit rating.
•    To ensure locker and student file service is provided as per approved process.
To ensure compliance with Group & local directives for preventing Money Laundering
•    To ensure the awareness of business continuity plan among the department and perform the role of DCC for the assigned department coordinating with Country Business Continuity Manager.

•    To act as BAMLCO and liaise with CAMLCO and Legal Advisor for MLP related issue, such as perform half yearly AML Self Assessment, AML quarterly meeting and other activities as mentioned in BFIU circular 19. Suspicious Activity Reporting etc.
•    Ensure correct regulatory reporting, as applicable
•    To act as a one of Bangladesh Bank signatory based on Power of attorney empowered by CEOBangladesh.
•    Oversee and Approve Cash activities as detailed in DOA & Teller Transaction Policy.
Health & Safety:
•    To be responsible for managing and reporting the health and safety issues within the branch and coordinating with Country Heath & Safety Manger.

•    To ensure that branch staffs are adequately trained and supervised on H&S issues.
•    To ensure that employees are free to raise H&S issues and that these issues are addressed accordingly.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.