Banglalink is looking for Customer Experience Manager 2024 in Dhaka
Job Responsibilities :
- Collect customer pain points by testing products, communication, conduct surveys & coordinate with customer facing units (Contact Center, Customer Care) to gather information
- Explore & recommend existing/new system capabilities considering future business focus (e.g. AI/ML enabled bot, digitize self-service etc.)
- Bring improvement and innovative solution in digital touch points to resolve customer pain points
- Support Head of Customer Journey & Experience to work with executive members to forge understanding of commercial decisions/impacts at stake.
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Continually challenge the business to drive for innovation; “think out of the box” and be industry leading in designing efficient customer lifecycle
- Planning system capability enhancement considering future business focus
- Lead the initiatives to grow traffic to digital touchpoints.
Banglalink, one of the leading digital communications service providers in Bangladesh with over 38.25 million subscribers, and a subsidiary of Netherlands based company VEON Ltd.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Job Requirements :-
Education & Certification :
- BBA/MBA/Masters in any discipline
- Professional certification on required experience will be an added advantage
Experience :
- 5+ years of experience in relevant experience preferably in telecom industry
- Having on hand expertise on UX-UI
- Experience on digital customer journey design & improvements
Required Capabilities :
- Understanding of customer journey mapping & user experience testing procedure in digital footprints
- Strong knowledge on UX & UI and self-service design for digital touch points (e.g. App, web, OTT etc.)
- Knowledge on CVM activities, latest initiatives, contextual marketing, self-care services.
Application Process
To apply click on ” Apply Now ” or Visit the official link.
Application Deadline: May 30, 2024
Application ClosedOfficial linkFor Further Queries
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