Optimizely is hiring Engagement Manager in Dhaka 2025
Job Responsibilities:
Customer Experience:
- Serve as the primary contact for Optimizely’s Product Onboarding team, ensuring a premium onboarding experience for customers. Strong communication skills are essential to articulate thoughts clearly and engage effectively with both technical and non-technical stakeholders.
- Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage. A strong background in client-facing roles is crucial to ensure effective client engagement and satisfaction.
Project Management:
- Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle. This includes managing timelines, risks, and stakeholder expectations to deliver a seamless onboarding experience.
- Maintain project hygiene by providing regular updates on status and timelines.
- Demonstrated experience with project management tools and methodologies.
Stakeholder Collaboration:
- Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines. Serve as the main point of contact for customers and implementation partners during onboarding.
Technical Support:
- Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects. Understand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools.
Location:
BangladeshBenefits
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Paid Maternity (4 months) & Paternity Leave (12 weeks)
- Flexible vacations days and working hours
- Annual Work/Service Anniversary Leave
- Comprehensive medical & life insurance for you and your dependants
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Monthly and quarterly regional and global team-building events
- Communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
- An agile performance review process that encourages ongoing transparency between managers and direct reports
- Enablement program and soft skill training to support internal career growth and development
Eligibilities
Job Requirements:
Experience:
- Minimum 4+ years in customer success and project management within a SaaS/PaaS environment.
- Must have experience with global clients and managing international projects.
- Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines.
Skills:
- PMP certification required; familiarity with Agile, hybrid, and Waterfall methodologies required.
- Highly collaborative, organized, and execution-oriented with strong communication and presentation skills.
- Solid project management skills, with attention to detail, timelines, and quality.
- Strong problem-solving abilities and flexibility in dynamic project settings.
- Proven experience managing multiple projects simultaneously.
- Excellent verbal and written communication in English.
Technical Knowledge:
- Understanding of A/B testing, experimentation, CMS, cloud computing, B2B/B2C commerce, and web technologies.
- Familiarity with Optimizely products is a plus.
Education:
Bachelor’s degree required, with 4+ years of relevant experience.
Eligible Regions: BangladeshFor Further Queries
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