Optimizely is hiring Applications support engineer 2022 in Dhaka, Bangladesh
Job Responsibilities :
- Respond to partners’ and customers’ support inquiries via email and phone.
- Follow departmental procedures for response time, ticket creation, follow-ups, transfers and resolution.
- Effectively manage a personal ticket queue of new and ongoing tickets.
- Deliver outstanding customer service to Optimizely´s partners and customers.
- Provide suggestions and recommendations on improvements and inefficiencies in code provided through tickets.
- Follow-up and investigate all unresolved tickets. This includes reproducing issues and collaborating with internal experts to solve the issue in a timely fashion.
- Build strong and effective working relationships with other departments.
- Add valuable and pertinent information to Optimizely´s knowledge base.
- Ensure current SLA’s are fulfilled.
- Liaise with internal and external stakeholders keeping the communication flow up to date.
- Attend team meetings, collaboration sessions, internal and external trainings and participate in an on-call rotation.
- Enforce and continually improve support center processes with the goal of high customer satisfaction.
- Show the ability to think critically and outside the box to find solutions to complex issues.
- Serve as a point person in support related situations internally and externally.
- Establish expertise in all technology areas of the Optimizely products.
- ITIL foundation training and certification preferred.
Optimizely, we’re on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
- 3+ years experience with .NET, MVC, and C#
- Demonstrate expertise in other web technologies including MSSQL, WCF, WebForms, jQuery, CSS(3), HTML(5), and Javascript, Dojo Toolkit
- Proficient in diagnosing code-related issues.
- Must possess a sense of urgency and passion for customer service.
- Strong written and verbal communications skills; ability to communicate with audiences of all levels, including developers, marketing users, and IT professionals.
- Fast learner with superb troubleshooting and analytical skills to solve the complicated systems, web browser, and application issues. This also includes taking the initiative to learn new technologies outside of the work environment.
- Ability to work independently with minimal supervision while focused on delivering results set forth by management.
Education :
Bachelor’s degree in Computer Science, IT or Telecommunication preferred or equivalent working experience
Eligible Regions: BangladeshApplication Process
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