Miaki is looking for CMS Application Engineer (Campaign Management System) 2025 in Dhaka
Job Responsibilities:
Campaign Execution & Support
- Ensure accurate and timely execution of campaigns across the CMS platform.
- Assist the business team in launching new campaigns, creating customer segmentations, and defining offer logics.
- Manage the implementation of customer lifecycle triggers, segment refresh routines, and customer journey workflows.
Platform & System Management
- Monitor the performance and stability of CMS platforms and integrated tools
- Coordinate with IT teams and external vendors for issue resolution, upgrades, and new feature deployments.
- Administer user access, automation scripts, and system logs.
- Address and resolve information security observations within the CMS infrastructure.
Data Handling & Reporting
- Process and validate daily customer profiles, behavioral triggers, and usage data received from DWH, CRM, or Kafka systems.
- Perform health checks, sanity validations, and Level 2 investigations regularly.
- Support scheduled maintenance activities and ensure successful ETL executions.
Stakeholder Collaboration
- Work with CMS Planning and Analytics teams to convert business rules into technical workflows.
- Collaborate with BI, IT, and Customer Care teams for platform issue resolution.
- Support internal and external audit requirements concerning campaign logs and communication data.
Location:
BangladeshBenefits
- Two yearly festival bonuses.
- Mobile allowance.
- Two weekly holidays.
- Health insurance coverage for the employee, spouse, and children from the joining date.
- Provident Fund and Gratuity.
- Agile and collaborative work culture.
- Opportunity to work on real-time, data-driven customer engagement systems.
Eligibilities
Job Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 2–4 years of hands-on experience in telecom, CMS operations, or campaign automation platforms.
- In-depth understanding of campaign execution, customer segmentation, ETL processes, and trigger handling.
- Proficient in SQL, Linux environments, and shell scripting.
- Experience with platforms such as Pelatro, Unica, or Adobe Campaign is a strong advantage.
- Strong analytical, troubleshooting, and coordination skills.
For Further Queries
Visit the official link
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