Foodpanda is looking for Lead, Operations (Shops) 2025 in Dhaka.
Job Responsibilities:
- Strategic Leadership: Collaborate with Head of Shops, to develop and execute the operational strategy for groceries and supermarkets in Bangladesh, aligned with global objectives. Lead the scaling of operations across the market.
- Operational Excellence: Oversee and optimize the entire integrations, inventory management, including in-store operations, POS/ERP integrations, and content to ensure cost-efficiency, speed, and quality. Implement best practices and drive continuous improvement initiatives.
- Market Improvements: Identify operations improvement opportunities in key players and develop go-to-market strategies. Build and manage strategic relationships with the stakeholders.
- Performance Management: Monitor and analyse key performance indicators (KPIs) to ensure the success of supermarket operations. Drive data-driven, decision-making and implement corrective actions to address performance gaps.
- Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with local regulations. Advise and develop contingency plans to address potential disruptions.
- Customer Experience: Ensure the highest customer satisfaction standards by delivering reliable, fast, and convenient grocery and Q-commerce services. Continuously seek feedback and innovate to enhance the customer journey.
- Cross-functional collaboration: Work closely with the global product, technology, and operations teams to ensure operational alignment with product launches, campaigns, and customer experience initiatives.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
- Experience: 8+ years of experience in operations management, focusing on groceries, retail, or e-commerce. Proven track record in scaling operations in Bangladesh.
- Education: Bachelor’s degree in Business, Operations Management, Engineering, or a related field.
- Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making and operational improvements.
- Tech-Savvy: Familiarity with technology platforms and tools used in qcommerce, such as inventory management software, retailers systems, and data analytics tools will be an advantage.
- Strategic Vision: Ability to think strategically and execute operational plans that align with business goals.
- Communication: Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
- Agility: Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability.
For Further Queries
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