Field Nation is looking for Assistant Support Manager – Software/Platform 2025 in Dhaka.
Job Responsibilities:
- Actively participate in recruiting and leading the development of Support Coordinators.
- Facilitate training and coach new recruits and existing team members in accordance with business guidelines and processes.
- Assist staff with the addressing difficult escalated cases when necessary
- Act as a role model and lead by example for the team.
- Encourage team members with constructive feedback to enhance employee engagement.
- Facilitate functional and cross-functional meetings to discuss possible improvements to customer service.
- Ensure optimal use of resources to achieve qualitative and quantitative targets.
- Stay well informed about product and policy updates and communicate these as necessary.
- Be actively involved in process changes and adjustments to operational activities.
- Assist the team with UAT testing as needed
- Evaluate team performance and provide feedback (work closely with QA)
- Ensure regular office attendance and proper time management during office hours for maximum productivity..
- Build sustainable peer-to-peer relationships through open and interactive communication.
- Facilitate team-building activities to increase collaboration.
- Prioritize the team’s success over personal interests.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Job Requirements:
Leadership & Team Management
- Minimum 2 to 4+ years of managerial or leadership experience overseeing a team of 10+ representatives.
- Proven background in technical support or customer service management.
- Lead by example as a role model, motivating and supervising teams to maintain high standards.
- Hold yourself and others accountable to Field Nation’s mission and values.
- Strong leadership, communication, and interpersonal skills with the ability to handle difficult situations tactfully.
- Train and mentor team members, translating your skills to others effectively.
- Facilitate training and coaching aligned with business guidelines and processes.
- Monitor and report on functional and operational activities, including UAT testing.
- Lead functional and cross-functional meetings to identify and implement service and process improvements.
- Ensure optimal resource utilization to achieve qualitative and quantitative goals.
- Evaluate team performance and provide constructive feedback.
- Promote regular attendance, time management, and productivity during office hours.
- Organize and facilitate team-building activities to foster collaboration.
- Prioritize the team’s success over individual interests.
- Motivated by company and team growth.
Technical Knowledge & Learning
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Strong technical knowledge and willingness to learn the Field Nation Platform in depth.
- Willingness to use and configure complicated software.
- Basic understanding of API responses.
Communication & Collaboration
- Strong willingness to learn from colleagues at all levels and contribute collaboratively.
- Excellent verbal and written communication skills to effectively represent Support.
- Build sustainable peer-to-peer relationships through open and interactive communication.
- Strong inter-departmental collaboration skills.
- Collaborate with the Triage/Product (IT) team to identify and mitigate issue resolution bottlenecks.
- Ability to contribute to and encourage positive relationships.
For Further Queries
Visit the official link.
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