Exness is looking for Customer Support Executive 2022.
Your Responsibilities:
- Process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
- Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
- Update clients on their request status accordingly;
- Verify documents submitted by clients within specific regions on an hourly basis;
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
- Understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
- Achieve quarterly KPI targets set by CS Manager;
- Perform other ad hoc tasks assigned by the manager.
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client’s potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals and commodities.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
Additional Requirements:
- Minimum 1 years of experience in customer service related role
- Good communication skills in English and native language (Bengali)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Self-motivated and highly reliable
Application Process
To apply, visit the Official link or Click on the Apply now.
Apply nowOfficial linkFor Further Queries
Check the official link.
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