Ericsson is looking for Support Engineer 2025 in Dhaka.
Job Responsibilities:
- Working with assigned Customer Service Requests (CSR) on Ericsson applications, using support tools and according to support processes and procedures.
- Analyse Application/platform problems and identify suitable solutions to these problems.
- Fix and resolve problems to stabilize and optimize customer networks.
- Through contact with external customers, capture data and information about any specific problem that has been reported to Ericsson.
- Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and 3rd Party Teams.
- You may have the opportunity to travel internationally and work in different cultural environments.
- Long-term work with Cloud-based Ericsson solutions.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Job Requirements:
- At least 5-year Experience and expertise in Catalog and Order Management domain, ECM (Ericsson Catalog Manager) / EOC (Ericsson Order Care) competence is must, while other BSS systems (Charging System, BSCS, EMM) knowledge is a plus
- Must have experience working on Business Process, workflows, Interface calls, etc.
- Existing experience on delivering projects in EOC/ECM/ON/OM or part of an ADM team.
- Experience in configuration of products with respect to SID model in Catalog & publishing.
- Familiar with service provisioning through the Digital CRM platform, with a thorough understanding of order orchestration flow using Ericsson Order Care and Ericsson Catalogue Management.
- Strong knowledge of Prepaid Lifecycle and Postpaid Bill Cycle concepts, demonstrating your expertise.
- Knowledge in Catalog driven orchestration framework.
- Experience in usage of Business rules, info models, etc.
For Further Queries
Visit the official link.
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