Daraz is looking for Customer Support Agent (Customer Experience) 2022 in Dhaka
Responsibilities:
- Provide quality service to the customers over Live Chat.
- Capture customer insights and escalate issues to other internal departments.
- Maintain targeted KPI on a regular basis.
- Maintain high standard of service quality as per the requirement of the organization.
- Answering incoming calls from customers and ensure instant customer satisfaction on product query.
- Responsible for making outbound and follow-up calls.
- Respond to customer inquiries regarding product quality, complaints and feedbacks.
- Receiving customer complaints and input those in the system for necessary measures.
- Maintaining high standard of call quality as per the requirement of the organization.
Daraz is the leading e-commerce marketplace across South Asia (excluding India). Our business covers four key areas – e-commerce, logistics, payment infrastructure and financial services – providing our sellers and customers with an end-to-end commerce solution. With access to over 500 million customers in our markets, we strive to deliver on our promise of enabling easy access to a wide assortment of products while bringing users on an interactive and personalised journey.
Location:
BangladeshBenefits
Visit the official link
Eligibilities
- Graduation in any discipline from any reputed university.
- Experience in Customer Service & Call Center will get preference.
- Freshers with good academic background are also encouraged to apply.
- Strong communication skills both in English & Bengali.
- Should have computer knowledge in MS Office.
- Should have habit to work under pressure.
- Skills Required: Customer Service, Good communication skills, Professional English Writing.
For Further Queries
Visit the official link
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