Commure is looking for Operations Support Specialist- BD MDS Ops(Bangladesh) in Dhaka 2025
Job Responsibilities:
- Ensuring accurate data collection from MDSs (Quinyx) to determine day-to-day shift coverages and coordinating with the MDSs for timely arrival.
- Keep oversight over Zendesk tickets, Click-up, Slack for timely escalations both internally and externally.
- Transport arrangement coordination for the scribes with the help of the facilities team and validating transport claims.
- Keeping track of day-to-day operational data & analytics and updating them on appropriate trackers.
- Presenting monthly updates to internal stakeholders and planning on mitigating variances.
- Coordinating with various departments to collect and collate data to meet the security compliance standards and help with conducting security compliance audits.
- Coordinating with US stakeholders for day-to-day operational and new implementation updates.
- Creating and updating operational SLAs & SOPs.
- Assist with troubleshooting key connectivity issues.
- Maintaining an end-to-end EHR credentialing request process.
- Ensuring a robust EHR activation, maintenance, and troubleshooting process.
- Drive efficiency optimization, resource utilization, business process development, and tools utilization.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
- Graduation (Bachelor’s) from a recognized, reputed & accredited university
- Minimum 1-2 years of relevant work experience (Operations or Project Management would be an advantage)
- Proficient in touch typing with a minimum speed of 40 WPM.
- Required-Moderately expert in Microsoft Office (Word, Excel, PowerPoint) and Gsuite (Docs, Sheets, Forms)
- Optional-Good knowledge of systems, applications, networks, infrastructure, security & compliance.
- Optional-Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet)
- Multitasking: Success in this role hinges on the ability to multitask effectively. We are looking for someone who excels at juggling multiple responsibilities with ease and precision.
- Communication: Strong verbal and written communication skills to effectively convey information, instructions, and feedback to employees and other stakeholders.
- Interpersonal Skills: Excellent interpersonal skills to build positive relationships with employees, resolve conflicts, and foster a collaborative work environment.
- Problem-Solving: Proficiency in identifying and resolving issues and conflicts that arise within the team, including addressing performance or behavioral concerns.
- Decision-Making: Ability to make sound decisions based on available information and critical thinking, considering the impact on employees and the organization.
- Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient utilization of resources.
- Adaptability: Flexibility to adapt to changing priorities, handle unexpected situations, and adjust strategies to meet evolving organizational needs.
- Team Building: Ability to foster a positive team culture, encourage collaboration, and promote teamwork among employees.
- Conflict Resolution: Strong skills in resolving conflicts and mediating disputes between employees in a fair and impartial manner.
- Emotional Intelligence: Awareness of one’s own emotions and the ability to understand and manage the emotions of others, promoting empathy and effective communication.
- Analytical Skills: Competence to work with data, conduct data collection and analysis, interpret, and evaluate complex data from various sources and derive meaningful insights and conclusions.
- Organizational Skills: Capability to organize and prioritize workloads, delegate tasks effectively, and ensure smooth operations within the team.
For Further Queries
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