BAT is hiring DBS Service Management Analyst 2022 in Kushtia.
WHAT YOU WILL BE ACCOUNTABLE FOR
- Responsible for leading local DBS services teams and coordinating support across the application portfolio
- Monitors and capture performance to ensure fulfilment of application services as per SLA
- Performs ticketing and trend analysis as part of and in order to drive improvement plans via Service Review
- Ensures continuous compliance and security review; driving remediation actions arising across the IDT services portfolio
- Implements a regular review of user access and respective privileges within IDT as well as with the respective business functions
- Participates in the local and Regional Change Advisory Board; supporting planning for any change deployment.
- Ensures in-scope application stack is patched in a timely manner, and upgrades are planned in line with business needs as well as software / hardware end of life timelines.
- Review monitoring and performance data from a capacity, availability and demand perspective to ensure a right-sized and accessible application service
- Ensures timeliness, completeness, and accuracy of SOx operations for in-scope applications
- Support simplification, application transformation, improvement initiatives and adoption of digital technologies in the geographic scope
BAT Bangladesh understands the importance of delivering with high standards of integrity along with maintaining the societal responsibilities. Responsibility is integral to our strategy and we strive to be a responsible company wherever we operate.
Location:
BangladeshBenefits
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Eligibilities
CAN THIS BE YOUR FUTURE ROLE?
- Good knowledge of IT Service Management standard methodology (ITIL) in specific process areas.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
- Bachelor’s degree in technology, computer science, engineering or equivalent
- Minimum 2-3 years’ work experience mainly in Technology Services with technical understanding of business application support
- Practical knowledge of ITILV4, Lean and Agile methodology
- Ability to handle stressful situations in a calm manner
- Relationship management and conflict resolution skills
- The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues
- Innovative thinking with service quality, and its improvement, within limits of costs and business direction
- Knowledge and management experience in digital technology (e.g. robotics, API, IOT, big data,) will be an added advantage
Application Process
To apply click on the “Apply Now” or visit the official link
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