Banglalink is looking for Service Operations Chartered Engineer 2023 in Dhaka
Job Requirements
- Supervise and Manage SOC (outsourced) team for end-to-end and day to day Operations & Maintenance /troubleshooting, Liaise with NSM (Access Network, Core Network, Transmission Network, NTTN), ISM (RO & Power and Data Center), BSS/IT/DBSS team
- Guide & Evaluate malfunctioning incidents, alarms/faults and service interruption/degradation notifications from Supervision team
- Identify problem areas in the network/IT and supervise and ensure timely corrective actions are taken as per the Service Level Agreement (SLA) in terms of malfunctioning or fault of equipment
- Maintain Incident & problem management RCA & Improvement plan tracking till final / permanent resolution. Ensure monthly management reporting on Incident & Problem Management.
- Supervise CAB meeting and ensure CAB request approved with following agreed change classification list, proper MoP, Plan, stakeholders vetting and communication with Technology.
- Lead SOC team so that CR/WO plan and execution status circulate to all stakeholders as per agreed time. Need to ensure proper reporting for clear visibility about Change Management execution status.
- Manage performance of OS through objective setting, continuous support and feedback, and formal appraisal in line with SLA
- Quantitative analysis of faults/trend, identify issues/problems and escalated to concern team for permanent resolution
- Coordination with internal & external stakeholders WITH the objective to ensure minimal network/services un-availability & on-time problem/issue resolution
- Overall governance & management of SOC monitoring tools
- SOC 24*7 shift/roaster schedule & leave management
Launched in February 2005, with over 38 million subscribers over a decade, Banglalink was the catalyst in making mobile telephony an affordable option for consumers in Bangladesh. The initial success of Banglalink was based on a simple mission: “Bringing mobile telephony to the masses”.
Location:
BangladeshBenefits
Visit the official link
Eligibilities
Academic Qualification
- BSc Engineering in Electrical or Electronics or Telecommunications or Computer Science
Job Experience Required - 8+ years of relevant experience in GSM/Telecommunications sector
Required Capabilities
- Thorough knowledge of Network faults monitoring of RAN/Core/IP/Microwave, Optical & NTTN
- Transmission/BSS/IT/charging/Cyber Security domain
- Thorough understanding of GSM technical aspects
- Thorough knowledge of telecom operations specially NOC/SOC 24*7 shift operations & governance
- Sound know how of telecom technologies, network equipment and topologies/architecture
- Knowledge about Telecom/IT/BSS change/incident & problem/crisis management process governance
- Knowledge about management reporting about TT/CR/WO/Incident/fault/problem SLA and improvement plan
Preferred Industry/Company
- Telecommunication
For Further Queries
Visit the official link
Disclaimer: Youth Opportunities spreads opportunities for your convenience and ease based on available information, and thus, does not take any responsibility of unintended alternative or inaccurate information. As this is not the official page, we recommend you to visit the official website of opportunity provider for complete information. For organizations, this opportunity is shared with sole purpose of promoting “Access to Information” for all and should not be associated with any other purposes.
