Commure is looking for RCM Support Analyst 2026 in Dhaka
Job Responsibilities:
Customer Support & Service Excellence
- Respond to customer inquiries with clear, professional, and empathetic communication using strong verbal and written English skills.
- Ensure issues are resolved within defined SOPs and SLAs, maintaining high service standards.
- Follow escalation protocols to ensure timely and effective issue resolution.
Cross-Functional Collaboration
- Work closely with Account Management, Engineering, and Operations teams to resolve client concerns.
- Share timely updates and escalate risks or blockers to relevant stakeholders.
Task & Workflow Management
- Track customer requests, update internal systems, and document resolutions accurately.
- Follow structured workflows and instructions to complete tasks efficiently.
Reporting & Follow-Up
- Provide regular updates on assigned tasks and completed work.
- Support the team in maintaining organized records and basic performance reports.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
Education
- Bachelor’s or Master’s degree in any discipline from a reputed university.
Experience
- 0–2 years of experience in customer support, client operations, or technical support.
- Experience handling B2B or international clients with a relationship-driven support approach is a plus.
Skills & Competencies
- Excellent verbal and written English communication skills (IELTS 7.5+ is a plus).
- Strong customer-first mindset with empathy, accountability, and ownership beyond standard processes.
- Ability to solve problems under pressure, manage escalations, and handle complaints using a structured approach.
- Effective time management and multitasking skills, with experience prioritizing multiple tasks or workflows.
- Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
- Comfortable working in a fast-paced, global environment with cross-functional teams.
- Willingness to work night shifts aligned with US business hours.
For Further Queries
Visit the official link
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