Ericsson is looking for Support Engineer 2025 in Dhaka.
Job Responsibilities:
- Working with assigned Customer Service Requests (CSR) on Ericsson applications, using support tools and according to support processes and procedures.
- Analyse Application/platform problems and identify suitable solutions to these problems.
- Fix and resolve problems to stabilize and optimize customer networks.
- Through contact with external customers, capture data and information about any specific problem that has been reported to Ericsson.
- Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and 3rd Party Teams.
- You may have the opportunity to travel internationally and work in different cultural environments.
- Long-term work with Cloud-based Ericsson solutions.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
- At least 5-year Experience and expertise in Catalog and Order Management domain, ECM (Ericsson Catalog Manager) / EOC (Ericsson Order Care) competence is must, while other BSS systems (Charging System, BSCS, EMM) knowledge is a plus
- Must have experience working on Business Process, workflows, Interface calls, etc.
- Existing experience on delivering projects in EOC/ECM/ON/OM or part of an ADM team.
- Experience in configuration of products with respect to SID model in Catalog & publishing.
- Familiar with service provisioning through the Digital CRM platform, with a thorough understanding of order orchestration flow using Ericsson Order Care and Ericsson Catalogue Management.
- Strong knowledge of Prepaid Lifecycle and Postpaid Bill Cycle concepts, demonstrating your expertise.
- Knowledge in Catalog driven orchestration framework.
- Experience in usage of Business rules, info models, etc.
- Experience in EOC Exception handling, Workflow manager and other Error handlings.
- Experience with developing Business processes in EOC.
- Familiarity with REST, SOAP, XML, and network protocols like TCP, HTTP, and HTTPS, demonstrating your proficiency in essential communication protocols.
- Experience with XML/XSD/JSON & Java, Velocity Studio and Java scripting.
- Skilled in managing Cassandra, EDB Database with a solid grasp of their functionalities
- Experience handling Production defects.
- Understanding of all of the components of our platform and infrastructure is required. Ex ECCD or AWS
- Expected to gain understanding on the existing application and flow.
- Proficient in cloud technologies with the ability to manage Kubernetes-based solutions. CKA qualification is an advantage.
- Maintaining the stability, functionality, and performance of the platform by implementing continuous integration and continuous deployment practices
- Experience in setting up dashboards using observability tools such as Grafana, Prometheus, Splunk, or NewRelic.
- Prior experience in DevOps and agile environments, showcasing your ability to thrive in collaborative and fast-paced settings.
- Ability to independently solve complex technical issues and effectively troubleshoot intricate problems.
- Knowledge of upstream IT OSS/BSS platforms, highlighting a broader understanding of the IT landscape.
For Further Queries
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