Grameenphone is looking for Senior Expert – Upstream Service Excellence and Analytics 2025 in Dhaka.
Job Responsibilities:
- Excel upstream network performance by monitoring and optimizing bandwidth utilization and latency.
- Lead efforts to enhance internet service KPIs, including latency, throughput, and packet loss.
- Develop and execute data-driven plans to improve internet service excellence and customer satisfaction.
- Utilize data analytics tools to identify trends, anomalies, and opportunities for optimization in service delivery.
- Coordinate with key vendors such as Facebook, Google, and TikTok to optimize service quality and performance.
- Drive troubleshooting and resolution of network issues related to internet gateways and peering connections.
- Lead the implementation of routing policies to optimize traffic flow and minimize latency for improved service delivery.
- Collaborate with IIG partners to improve service performance, reliability, and resilience.
- Manage internet gateway devices, including routers, switches, firewalls, and load balancers, to ensure optimal functionality.
- Ensure compliance with security standards, policies, and best practices in all aspects of network management.
- Employ existing analytics alongside the acquisition of new tools and dashboards to optimize service performance.
- Comprehend various internet service benchmarking indicators and technologies to sustain a leading position across all dimensions.
- Maintain comprehensive documentation of network configurations, policies, procedures, and performance dashboards.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
Education & Experience:
- Bachelor’s degree in computer science or electrical engineering or a related field.
- Proven 4-6 years of experience in network engineering, service optimization, or a related role, with a focus on upstream services.
- Certification in CCNA / CCNP (or equivalent), with strong knowledge of IP networking fundamentals, including addressing, routing, switching, VLANs, subnetting, and firewall concepts.
- Deep understanding of IP planning, Internet framework and applications.
- Expertise in troubleshooting and resolving network issues related to internet gateways and peering connections.
- Deep understanding of routing and internet protocols, traffic optimization, and network security best practices.
Application Process
To apply click,”Apply Now” or visit the official link.
Application Deadline: June 23, 2025
Application ClosedOfficial linkFor Further Queries
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