Daraz is looking for Partner Support Agent – Digital (Customer Experience) 2023 in Dhaka
Job Responsibilities:
- Interact with sellers to answer their questions, provide information, and advise them to do business through Daraz in a more convenient way.
- Verifying seller’s information and their shop details. If required communicate with them as a follow-up.
- Must be able to provide support for every seller’s query over the live chat.
- Ensure quality seller service to each seller & Retention through live chat.
- Collect and store user data within our back end system.
- Handle special requests and complaints of sellers.
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com
Location:
BangladeshBenefits
- The international working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
- A platform to learn from Alibaba’s world-leading ecosystem.
- Rigorous training and exposure in team management, leadership, business analytics, and operations.
- An opportunity to train the next generation of business leaders in the ‘tech’ industry.
- Competitive salary and incentive package.
Eligibilities
- Graduation in any discipline from any reputed university.
- Experience in Customer Service & Call Center will get preference.
- Freshers are also encouraged to apply.
- Strong communication skills both in English & Bengali.
- Proficient in typing is must (English & Bengali), speed 30 words per minute.
- Should have computer knowledge in MS Office.
- Should have habit to work under pressure.
- Skills Required: Customer Service, Good communication skills, Must have good typing speed (Both Bangla English)., Professional English Writing
Application Process
To apply click on”Apply Now” or visit the official link
Application Deadline: April 12, 2023
Application ClosedOfficial link
