MetLife is hiring Officer Branch Customer Services 2020 in Dhaka

MetLife, Inc is hiring Officer, Branch Customer Services 2020 in Dhaka. The key role is to identify and assess customers’ needs and build a sustainable relationship of trust through open and interactive communication.

The incumbent will be responsible to provide face to face customer services to walk-in customers from any of the MetLife Sales Offices or Customer Touch Points located throughout the country.

Key Responsibilities:

• Handle Walk-in Customers and provide them with cordial services on policy information, collection of premium & other payments and also by receiving customer service requests.
• Provide accurate, valid and complete information by using the right methods and tools
• Maintain close liaison with the Head Office while performing related tasks associated with the above.
• Process customer request by adhering to the MetLife Values (“Put Customers First”, “Be The Best”, “Make Things Easier”, and “Succeed Together”) and MetLife’s Customer Centricity strategy
• Provide necessary support to back-office and ensure quality with highest ethical standard
• Support business growth objectives of the Company
• Develop and implement initiatives to reach established Customer Services goal

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The journey of MetLife Bangladesh can be traced back when its operations first started in 1952. Currently, MetLife Bangladesh is the largest life insurer in the country. It serves over a million customers and is a major employer in Bangladesh with over 16,000 field force and employees.   MetLife relies on its 59,000 employees across the world to help around 100 million customers to plan and protect their future. They hire best in class people and nurture their potentials to grow and succeed within the organization.