British Council is looking for Business Assurance Support Officer 2021 in Dhaka
Role Purpose:
To support the country Operations and/or Business Assurance Team in monitoring exams compliance and ensuring compliance standards are met to British Council and Awarding Body standards. The post holder will also provide key coordination and logistical support as required.
Challenges & Accountabilities:
- Consultancy, analysis and Problem Solving
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- Ensure effective follow up on test day incidents and complaints, including use of appropriate reporting mechanisms
- Supporting the day-to-day compliance of pre, post and test day delivery in all in-country locations and identifying / highlighting risks
- Performing an agreed number of quality compliance assessments and quality checks across products in-country and compile reports / data as required
- Undertaking spot checks, for example of test day procedures, according to country schedule to identify key risks and challenges
- Highlight compliance incidents and suspected malpractice to Head of Compliance, ESM or CEM as appropriate; and participate in initial investigation as required
- Internal Customer Focus
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- Managing travel and logistics for the quality assurance function, including support for visiting assessors
- Working with Exams Team/Customer Service Team on compliance related issues/processes
- Utilise appropriate reporting procedures for test day incidents/complaints
- Service Improvement
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- Liaise with Operations team and other staff in order to carry out required improvements that help avoid repetition of customer complaints
- Provide guidance on new or enhanced security systems or processes
- Support with providing training / coaching on compliance as required
- Functional Expertise
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- Able to follow customer complaint-handling processes effectively, leading to resolution of complaints
- Knowledge of all exam products administered at the centre, their administration and security
- Proactively maintains sound working knowledge of developments in internal policy and specific awarding body requirements
- Commercial and Financial Management
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- Actively seeks to maximise efficiencies and value-for-money when addressing operational issues
- Relationship & stakeholder management
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- Supports the reporting and escalation of compliance issues/incidents and risks to Head Compliance, ESM/Country Exams Manger as required
- Leadership and Management
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- Liaise with the Head of Compliance and/ Country exams team for the secure movement of confidential materials and approvals as required
- Support the Exams operations team to implement action plan following audits
- Safeguarding
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- Observes policy related to safeguarding and helps minimise risks
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. They work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.
Location:
BangladeshBenefits
- Attractive salary and benefits will be offered to the deserving candidate
- An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world
- Flexible working opportunities to support employee aspirations, personal activities and pursuits
- A learning environment with plenty of opportunities to develop skills and knowledge
- Experience of working in an international organisation which fosters work-life balance and commitment to smart working
Eligibilities
- University degree in any subject
- Experience working in a compliant and regulated environment
- Experience of working with regulatory bodies
- Some experience of working in an environment which includes Under 18s (e.g. they are some of the customers even if most are adults)
- English at B1 Proficiency Level
Application Process
To apply, visit the Official Link or Apply Now.
Application Deadline: April 19, 2021
Application ClosedOfficial link