bkash Ltd. is hiring Service Operations Engineer 2021 in Dhaka.
This position is responsible for smooth technical operations and first-level support, performing 24X7 Service Operation Center (SOC) related activities, UAT support and quality assurance, service report preparation and efficiently identifying different types of alerts with priority.
Job Responsibilities
- Ensuring 24/7 service monitoring, analyzing system logs for identifying and troubleshooting issues, and providing primary support
- Maintaining Incident log and preparing Outage report.
- Performing UAT, Maintaining UAT documents, and history.
- Ensuring service quality before and after any new system integration, product launch, and campaigns by performing necessary sanity.
- Align stakeholders for outages and planned development & integration work.
- Ensure proper escalation of any outage or incident to the appropriate team.
- Technical Customers complain about ticket handling
- Communication and coordination with Global and Local partners.
bKash is a mobile financial service in Bangladesh operating under the authority of Bangladesh Bank as a subsidiary of BRAC Bank Limited. This mobile money system started as a joint venture between BRAC Bank Limited, Bangladesh and Money in Motion LLC, United States of America.
Location:
DhakaBenefits
Check the official link
Eligibilities
Educational Requirements
- Bachelor of Science (BSc) in CSE, EEE, ETE, ECE
Experience Requirements
- 1 to 2 year(s)
- The applicants should have experience in the following area(s):
APIs, Database, Java, Linux, Networking Skills, Oracle Application Server, Payment - The applicants should have experience in the following business area(s):
Banks, Investment/Merchant Banking, Telecommunication, Software Company, IT Enabled Service
Application Process
Apply through the given link.
Application Deadline: January 17, 2021
Application ClosedOfficial link