উপায় (UCB Fintech Company Limited) is hiring Center In- Charge, upay point 2022 in Dhaka
Job Responsibilities:
- Act as a Customer Service head in respective Centre/area.
- Develop working pattern that escalate team motivation / bonding / higher performance achievements.
- Capture market insight and thoroughly analyze related industry trends, financial opportunities and share innovative initiatives.
- Regional Customer Service Monitoring (Periodical visit and service monitoring of that particular Flagship).
- Accumulate segment base customer feedback, complaints and query. Evaluate critical factors and provide feedback to service process for service improvement.
- Monitor and follow-up received customer complaints escalation and share observations for serving process simplification.
- Formation of result-oriented campaigns, events and awareness programs with precise alignment of internal/ external stakeholders.
- Stake holder Management: Dealing External Stake Holder (LEA/DC/ADC/ Mayor etc.) for any query/service
- Stake holder Management: Dealing Internal Stake Holders (HR & Admin, Marketing, Back office of CE, KYC Compliance Team, Corporate affairs, Technologies, Commercial, Finance etc.)
- Timely deposit the amount in Bank and maintains the petty cash.
- Maintain and report daily/weekly/monthly financial report.
- Training the front lines and give refresher on daily basis as per requirement.
- Reporting (content and format as agreed) on regular basis as agreed (Daily/weekly/monthly).
উপায় (upay) is the digital financial service brand of UCB Fintech Company Limited, a subsidiary of the United Commercial Bank. Upon receiving the license from Bangladesh Bank, উপায় (upay) started its journey in early 2021, offering a broad range of mobile financial services to people from all walks of life.
Location:
BangladeshBenefits
Check the official link
Eligibilities
- Bachelor’s Degree from any UGC approved university.
- At least 2 year(s) of experience in sales and Customer service.
- Priority customer handling ability.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skill both in Bangla and English.
- Good computer skills and other soft skills.
Application Process
To apply click “Apply now” or visit the official link
Application Deadline: July 3, 2022
Application ClosedOfficial linkFor Further Queries
Check the official link
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